FAQ

What is CertifiKID?

CertifiKID is the nation's leading website for savings on family-friendly fun. We offer a free resource for families nationwide to discover and save on the best kids activities and family experiences near you, wherever you are. From family outings and adventures to kids camps and classes to theater and museums to amusement parks and family getaways to birthday party packages, you can find it all on the CertifiKID website for 50% off or more off the retail price. We work with both local businesses and major national brands to offer a curated selection of only the best family activities and attractions near you at the best prices.

Do I have to pay a fee to subscribe?

Absolutely not.  It's free to subscribe and become a member of CertifiKID.  If you like a CertifiKID deal, purchase it.  If you do not, there's no obligation!

How do I buy a CertifiKID deal?

Just click "BUY" before the CertifiKID offer ends.  

I bought a CertifiKID deal - how do I use it?

Once you're charged, you'll receive an email with a link to sign in and view your CertifiKID voucher. The CertifiKID voucher has specific redemption instructions so you know how to use it.  If you ever cannot find the email from us, you can ALWAYS sign in to your account from our website and see all of your vouchers anytime!

Can I buy a CertifiKID as a gift for someone else?

Of course. We are offering family values, so we certainly encourage you to think about your extended family and other families when deciding to purchase a deal. All of our participating businesses know that CertifiKID vouchers can be gifted unless the Restrictions specifically state otherwise.

I keep trying to buy the deal, but it is saying I am not a registered user?

If you have already registered on the site, you must login or be logged in to make a purchase. If you have not registered, you must do so first (and set up your user name and password) before starting the payment process. Even if you have subscribed on the site and receive our daily emails, you may still need to register an account in order to make a CertifiKID purchase.

I can’t find my Voucher in my email, can you resend it to me?

This is easy! If you sign into your CertifiKID account on the top right corner of our website, you will see all the Vouchers you have bought. From there you can easily find, print or re-print any of them to use. You will also see all expiration dates, important restrictions and information about the vouchers and you can mark them as USED for your records! 

When will CertifiKID be in my city?

We are excited to announce that CertifiKID is now national! Simply visit our homepage and type your zip code, town or city in the search box on the top of the page to find the family-friendly deals closest to your location. We add new deals every day, so be sure to check back often, or email us and let us know what deal you'd love to see on our site and we'll do our best to make it happen!

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

Can I get a refund for my purchase?

Since many CertifiKID deals are time-sensitive, we cannot refund your purchase after five (5) business days unless otherwise noted in the deal restrictions. CertifiKID deals cannot be refunded after the promotional expiration date. Additionally, any deal redeemable to a specific ticketed event and venue has no value once the event date and time has passed and is only refundable on the day of purchase unless otherwise noted in the deal restrictions. CertifiKID deals cannot be combined with any other offers. If you need to request a refund, please email info@certifikid.com and provide information regarding the deal you purchased, your username, the email address used to make the purchase, and the reason for your request.

What if the business for my CertifiKID goes out of business?

If anything happens that makes it impossible for you to redeem your CertifiKID voucher, we'll do our best to work with you and the business to find a solution that meets your needs.

Is CertifiKID safe?

Very. You are never required to save your payment information. If you choose to do so, your credit card number will be transmitted by SSL directly to Authorize.net's secure server. Your credit card information will never be stored on our server.

What makes CertifiKID different?

CertifiKID is the only FREE resource for families nationwide to discover and save on kids activities and family-friendly entertainment and attractions. Unlike other sites, we do not charge an upfront fee or require a paid membership to access our offers. Our dedicated team of parents in cities across the country hand-picks every offer on the CertifiKID website, providing you with a curated selection of only the best family activities near you. We also enlist "real parents" to experience many of these activities first-hand so you can see what they are all about before deciding to invest your hard-earned dollars.

CertifiKID Credit

What is CertifiKID Credit?

The CertifiKID Credit program allows you to get $5 in CertifiKID Credit when a family you refer to the site makes their first CertifiKID purchase. It is a great way for you and your family friends to make and save money and take advantage of more unbeatable CertifiKID family values.

I just sent a referral to another family - what happens next?

When someone you refer subscribes to CertifiKID using your personal referral link and makes their first CertifiKID purchase, we'll send you an email informing you that we've put $5 of CertifiKID Credit in your account.

Are there any limits on the number of people I can refer?

No!

How can CertifiKID Credit be used?

CertifiKID Credit can be applied to any deal that is purchased directly on the CertifiKID website; Credit cannot be applied to deals purchased on third-party sites like Ticketmaster. When you're logged into your account on the site, you can check your CertifiKID Credit balance. Your CertifiKID Credit will be used towards your next CertifiKID deal purchases until your balance reaches zero.  So, CertifiKID Credit can essentially be used just like cash. If you buy a $50 deal and you have $50 in CertifiKID Credit, you can buy the deal using CertifiKID Credit without paying any additional money.

Other things to be aware of with the CertifiKID Credit program?

We can only pay you $5 in CertifiKID Credit on your referred family's initial deal. If they previously purchased a deal from CertifiKID, you won't get $5 in CertifiKID Credit for them.

CertifiKID Credit can only be used when purchasing CertifiKID deals. They are not redeemable for cash.

We reserve the right to terminate the CertifiKID Credit program at any time.  If the program does end, your personal referral link will become inactive.

Finally, as I'm sure you understand, we reserve the right to withhold issuing any CertifiKID Credit if we believe that you or the person you referred has violated these rules or the site terms.

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